He promptly gets back to me when I leave a message to call me for how to’s and what if’s. If he cannot contact me immediately, he offers an alternative to look forward to instead of letting me guess when he will be available. He attempts to keep explanations short and to the point, e.g.through screen sharing, and consultation on Apple products to meet my needs. He makes sure that I understand before ending a session or makes arrangements so that I can get back to him for further help. Over the years (since 2006), he has been there for me. I am very satisfied with his work ethic, knowledge, courtesy and punctuality and have already recommended him to others who needed help. I rank him as A+.