On the face of it, Apple’s Find My iPhone feature does what it says. If you lose your iPhone, you can identify its last known location by looking in the Find iPhone app or on the iCloud Web site, and you can make it play a sound. It’s great for tracking down a missing iPhone, whether you misplaced it in the house or left it behind at a restaurant.
But Find My iPhone does much more! For starters, it works with nearly any Apple device. You can use it to locate a missing Mac, iPad, iPod touch, Apple Watch, and even AirPods. Find My iPhone also helps protect your data if a device is stolen. It even works with Family Sharing to locate devices owned by anyone in your family—a boon to any parent with a forgetful teenager.
You must turn on Find My iPhone before your device goes missing!
- In iOS, tap Settings > Your Name > iCloud > Find My iPhone and enable Find My iPhone. (On the iPad, it’s called Find My iPad.) Also on that screen, turn on Send Last Location. Finally, go back to the main level of Settings, tap Privacy > Location Services, and make sure Location Services is turned on.
- On the Mac, open System Preferences > iCloud and select the Find My Mac checkbox—if you see a Details button beside Find My Mac, click it and follow its instructions for setting necessary preferences.
Be sure to practice viewing where your devices are located and playing tones on them so you’ll know what to do if a device goes missing.
Find My iPhone has a few tricks up its sleeve for when you want a device to show a message or if you think it was stolen:
- Lost Mode: When invoking this mode for an iOS device or Apple Watch, you’ll be asked to enter a phone number where you can be reached and a message. After that, Lost Mode will kick in as soon as the device is awake and has an Internet connection. Anyone who tries to use the device will see your message along with a place to enter the device’s passcode. If you get it back, you can enter the passcode to dismiss the message and use it normally.
- Lock: Available only for the Mac, the Lock feature enables you to protect an entire Mac with a 4-digit custom passcode. You can also enter a message that will appear on the Lock screen. This is a good choice if you think you’ll get your Mac back but would prefer that nobody mess with it in the meantime. Note that if you lock a Mac, you can’t erase it, as discussed next, so lock it only if you think it can be recovered.
- Erase: Even if your device has an excellent passcode or password, you might worry that a thief will access your data. Fortunately, you can erase your device. Erasing a device makes it impossible for you to see its location in Find My iPhone, so it’s a last-ditch effort.
- Activation Lock: If the stolen device is an iOS device or an Apple Watch, when you turn on Find My iPhone, you also enable Activation Lock. This feature prevents someone who has your passcode but doesn’t know your Apple ID and password from turning off Find My iPhone, erasing the device, or setting it up for a new user. In other words, Activation Lock makes it so there’s little reason to steal an iOS device or Apple Watch, since the stolen device can’t ever be used by anyone else. If you get the device back, you can restore your backup—you do have a backup, right?
Find My iPhone works only while the device has power, so if you think you’ve mislaid a device, try locating it right away, before the battery runs out. But even if you are unable to retrieve a lost device, you can prevent others from accessing your data or taking over the device.
Running low on space on your iPhone or iPad in iOS 11? This problem may be easier to deal with than you expect because Apple has added a quick way to free up storage space by removing unneeded apps. Go to Settings > General > iPhone/iPad Storage, where you’ll see a Recommendations section. This section may include an option to Offload Unused Apps with an estimate of how much space you could save. Tap Enable to allow iOS to remove apps that you haven’t launched in a while—this happens only if you’re low on space. iOS preserves any documents or data associated with the offloaded app, and the app’s icon remains on the Home screen, with a cloud badge. Tapping the app icon reloads it from the App Store, assuming it’s still available. If you find yourself waiting for apps to reload often and you can clear space in other ways, you can disable the feature in Settings > iTunes & App Store > Offload Unused Apps.
When Apple first announced macOS 10.13 High Sierra and iOS 11, one of the promised features was Messages in iCloud, a way of syncing your conversations in Messages via your iCloud account. Despite the fact that Messages already tries to sync its conversations between your devices, this feature proved difficult for Apple to deliver, and it didn’t appear until the recently released macOS 10.3.5 and iOS 11.4.
The idea behind Messages in iCloud is that it, as the name suggests, stores your conversations and their attachments in your iCloud account, rather than on each device individually. That’s a win because it can offload non-trivial amounts of data to iCloud, freeing up more space on that 16 GB iPhone.
Because the primary source of Messages data is in iCloud, the conversations should also sync perfectly and more quickly than in the past, something that was often frustrating when conversations didn’t quite match up across device. (iOS 11.4 also fixes a bug that could cause some messages to appear out of order.) Even better, deleting a conversation or attachment on one of your devices deletes it from all of them.
The main thing to be aware of before enabling Messages in iCloud is that it does count against your iCloud storage space. That said, if you back up your iOS devices to iCloud, removing Messages data from each device—such as your iPad and iPhone—and storing a single copy in iCloud should result in less overall iCloud usage. (And, realistically, if Messages in iCloud would make you need a higher tier of iCloud storage, you were probably going to need to upgrade soon for other reasons anyway.)
Enabling Messages in iCloud is simple.
- On the Mac, open Messages > Preferences > Accounts and select the Enable Messages in iCloud checkbox.
- In iOS, go to Settings > Your Name > iCloud, and turn on Messages.
There are three quirks to be aware of:
- You won’t be able to enable Messages in iCloud unless you’ve enabled two-factor authentication for the Apple ID associated with your iCloud account. It’s a good idea for security reasons anyway!
- On the Mac, in the Messages account preferences, there’s a Sync Now button you can click if, for some reason, Messages hasn’t synced automatically. We don’t yet know if or when that will be necessary.
- When you first enable Messages in iCloud in iOS, you may see a note at the bottom of the screen saying that uploading to iCloud requires the device to be plugged in and connected to Wi-Fi. That’s necessary only for the first big upload.
Should you wish to turn off Messages in iCloud, be aware that it may take some time for each device to download all the messages.
For most people, Messages in iCloud is a no-brainer. Its syncing works the way you’d expect, complete with quick updates and universal removal of deleted conversations. The main reason you might not want to enable the feature is if you have only the free 5 GB of iCloud storage and aren’t interested in paying for more space.
There’s an Internet saying: “If you’re not the customer, you’re the product.” The point is that, if you’re getting a service for free, the company providing it sees you not as a customer, but as a product to sell, generally to advertisers.
This is how Google, Facebook, and Twitter operate. They provide services for free, collect data about you, and make money by showing you ads. In theory, the more that advertisers know about you, the better they can target ads to you, and the more likely you’ll be to buy. Personalized advertising can seem creepy (or clueless, when it fails), but it isn’t inherently evil, and we’re not suggesting that you stop using ad-supported services.
This ad-driven approach stands in stark contrast to how Apple does business. Apple makes most of its money by selling hardware—iPhones, Macs, and iPads, primarily. Another big chunk of Apple’s revenue comes from App Store and iTunes Store sales, iCloud subscriptions, and Apple Pay fees. Knowing more about you, what Web pages you visit, what you buy, and who you’re friends with doesn’t help Apple’s business, and on its Privacy page, Apple says bluntly, “We believe privacy is a fundamental human right.”
Of course, once your data is out there, it can be lost or stolen—in June 2018, a security researcher discovered that the online data broker Exactis was exposing a database containing 340 million records of data on hundreds of millions of American adults. Ouch!
Let’s look at a few of the ways that Apple protects your privacy.
Siri and Dictation
The longer you use Siri and Dictation, the better they work, thanks to your devices transmitting data back to Apple for analysis. However, Apple creates a random identifier for your data rather than associating the information with your Apple ID, and if you reset Siri by turning it off and back on, you’ll get a new random identifier. Whenever possible, Apple keeps Siri functionality on your device, so if you search for a photo by location or get suggestions after a search, those results come from local data only.
Touch ID and Face ID
When you register your fingerprints with Touch ID or train Face ID to recognize your face, it’s reasonable to worry about that information being stored where attackers—or some government agency—could access it and use it for nefarious purposes. Apple was concerned about that too, so these systems don’t store images of your fingerprints or face, but instead mathematical signatures based on them. Those signatures are kept only locally, in the Secure Enclave security coprocessor that’s part of the CPU of the iPhone and iPad—and on Touch ID-equipped laptops—in such a way that the images can’t be reverse engineered from the signatures.
And, of course, a major goal of Touch ID and Face ID is to prevent someone from violating your privacy by accessing your device directly.
Health and Fitness
People with medical conditions can be concerned about health information impacting health insurance bills or a potential employer’s hiring decision. To assuage that worry, Apple lets you choose what information ends up in Health app, and once it’s there, encrypts it whenever your iPhone is locked. Plus, any Health data that’s backed up to iCloud is encrypted both in transit and when it’s stored on Apple’s servers.
App Store Guidelines
A linchpin in Apple’s approach to privacy is its control over the App Store. Since developers must submit apps to Apple for approval, Apple can enforce stringent guidelines that specify how apps can ask for access to your data (location, photos, contacts, etc.). This isn’t a blanket protection—for instance, if you allow a social media app <cough>Facebook<cough> to access your contacts and location, the company behind that app will get lots of data on your whereabouts and can even cross-reference that with the locations of everyone in your contact list who also uses the service.
In the end, only you can decide how much information you want to share with the likes of Google, Facebook, and Twitter, and only you can determine if or when their use of your details feels like an invasion of privacy. But by using Apple products and services, you can be certain that the company that could know more about you than any other is actively trying to protect your privacy.
Question: I received a notice that I need to update my Backblaze backup software. Is this something I can do myself?
Answer: Backblaze is the offsite backup software that we use and recommend. It’s terrific in a number of ways: It encrypts your data before uploading it, it will back up unlimited data per Mac, and it starts at just $5 a month.
One thing it doesn’t do well (yet) is update itself. For reasons passing understanding, when Backblaze has a new update, you have to go to their web site and re-download the whole program. These are instructions on exactly how to do that.
First go to the Backblaze menu and select “Check For Updates…”
If there’s a backup available, you’ll get a box that looks like this. Obviously, you’ll click the “Download” button
Unbelievably, this does NOT begin a file downloading, but instead takes you to the Backblaze website where you’ll need to click on the link that says Download for Mac OS X. (Note that the version numbers will probably be different than in this example.)
Next, you want to go to your Downloads folder where you can find the “Install_backblaze.dmg”
After you’ve double-clicked the DMG file to open the Backblaze installer, you’ll see two files: Backblaze Installer and Backblaze Uninstaller. There’s no need to run the Uninstaller prior to installing the new version. Just double click Backblaze Installer to start installing the new version.
macOS X is pretty cautious when it comes to running software downloaded from the Internet. You’ll need to click “Open” to approve launching the Backblaze installer.
Finally we come to the part where we can start up the installer. Click the “Install Now” button at the bottom of this screen:
macOS X also requires that you authenticate (enter the User Name and password for an administrative account) on your Mac:
Finally, we’re done:
Question: I’m worried my hard drive might fail and I’ll lose everything. What can I do to protect my data if my hard drive fails?
Answer: Good golly yes your hard drive will fail. As sure as the Earth revolves around the Sun, someday your wonderful internal drive is gonna go kaput. All hard drives will die because they are physical devices with intricate moving parts. (Not to mention that some of those parts move at 5400+ revolutions per minute.)
So what can you do? Apple’s wonderful Time Machine backup was arguably the best feature of Mac OS X 10.5 Leopard, and it’s only gotten better since. Given how it automatically saves you from the cruel fate of internal hard drive corruption or crash, it’s close to a “must-use” feature of the operating system. Nine times out of 10 Time Machine rides to your rescue.
It’s that tenth time that I’d like to talk about, because sometimes your computer problem goes beyond a hard drive crash. Whether it’s fire, flood, or theft, there is an unlikely yet realistic possibility that your photos, music and documents could be lost forever.That makes me sad. I’ll bet it makes you sad too.
So what to do? Use Backblaze, a no fuss solution to getting all your data backed up securely online. For $5 a month, you get unlimited storage at their data center. That’s right, every photo, every song, every document can be encrypted and backed up over the Internet to their secure data center for only $5 a month (per Mac).
What happens if you lose a file? Simply go to the Backblaze System Preference, log into your account via web browser and retrieve the file. What happen if you lose a hard drive? You can either retrieve all your files over Internet for free, or if you need things more quickly you can get a restore DVD Fed Ex’d to you or a USB hard drive shipped.
I use Backblaze for offsite backup and think the peace of mind I get from knowing that my data is secure is well-worth $5 a month. You may think so too. Find out more about Backblaze and download their free trial.
[MacAtoZ LLC receives a small commission for each user who signs up with Backblaze using any of the above Backblaze links.]
When our clients call in to MacAtoZ for assistance, one of the first questions is always, “What version of the operating system are you running?” There’s a big difference between Mac OS X 10.6 Snow Leopard and macOS 10.13 High Sierra, and the solution to any particular problem will likely revolve around knowing what operating system is in play.
The same is true of Apple’s other operating systems: iOS, watchOS, and tvOS. And, although they aren’t quite in the same category, Apple’s AirPods and HomePod both have system software that can be updated as well.
For the next time you’re experiencing a problem, here’s how to find the version of each of Apple’s operating systems.
On the Mac, click the Apple menu in the upper-left corner of the screen and choose About This Mac. A window opens, displaying the name (macOS High Sierra shown here) and version (10.13.4) of the running version of macOS.
Every now and then, it can be important to learn the build number too—it’s one step more specific than the version number. A new Mac may have a different build number of the same version of macOS, for instance, or Apple may push out a silent security update that changes the build number. To find the build number, simply click the version number—the six-character build number (17E202) appears in parentheses, as above.
On an iPhone, iPad, or iPod touch, you find the version number in Settings > General > About. Scan down the screen until you see the Version line, which tells you both the version of iOS and the build number.
There are two ways to find the version of watchOS running on an Apple Watch:
- On the watch, open the Settings app, scroll down to and tap General, tap About, and then scroll down until you see Version.
- On your iPhone, open the Watch app and make sure My Watch is selected in the bottom button bar. Then go to General > About to see a screen that displays much the same information as the Settings app on the watch, including the version number.
By now, you can probably guess that on an Apple TV you go to Settings > General > About to find the tvOS version. Apple is nicely consistent in this regard. That said, only the fourth-generation Apple TV and Apple TV 4K run tvOS. The obsolete second- and third-generation Apple TVs are instead based on a stripped-down version of iOS, and the first-generation Apple TV is an entirely different beast yet, with its large white case and internal hard drive.
You’re unlikely to need to check the version of your AirPods, but if it ever comes up, make sure the AirPods are either connected to their host iOS device or in their case with the top open. Then, on the host iOS device, go to Settings > General > About > AirPods and look for the Firmware Version line.
Although the HomePod shipped only recently, Apple has promised software updates that will allow two HomePods in a room to provide true stereo sound and support multi-room audio if you’ve sprinkled HomePods around your house. To check the version of the HomePod software, open Apple’s Home app, make sure Home is selected in the bottom toolbar, and then press and hold on the HomePod’s tile until it opens. Then tap the Details button in the lower right and scroll down until you see the Version line.
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